SMS Privacy Policy

Last Updated: Jan 1, 2026

Along The Way respects your privacy and is committed to protecting your personal information.

Collection and Use of Mobile Numbers

We collect mobile phone numbers only when you voluntarily provide them to receive communication related to our programs and services.

Mobile numbers are used solely for service-related communication and will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

How You Opt In

You may opt in to receive SMS messages from Along The Way by:

  • Submitting a website form

  • Completing an application or intake form

  • Providing written consent

  • Verbally requesting text communication

  • Enrolling in programs or services

  • Providing your mobile number for service-related communication

Providing your number indicates consent to receive SMS communication from Along The Way.

Types of Messages

Messages may include:

  • Case management communication

  • Childcare coordination

  • Appointment reminders

  • Scheduling updates

  • Application or program status updates

  • Service alerts and important notifications

  • Occasional informational program announcements

SMS messages are primarily informational and conversational in nature.

Message Frequency

Message frequency varies based on engagement, program participation, and service needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

You may opt out at any time by replying STOP to any message.

After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you provide consent again.

Help

Reply HELP for assistance.

You may also contact us at:
📧 inquiry@alongthewaypa.org
📞 215-402-7550

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect mobile numbers and SMS communication data from unauthorized access, disclosure, or misuse. We may use service providers to support SMS delivery. These providers are contractually required to protect your information and may only use it to provide messaging services on our behalf.

Data Retention

Mobile numbers are retained only as long as necessary to support program communication, comply with legal obligations, resolve disputes, and enforce agreements.

SMS Terms of Service

By opting in to receive SMS messages from Along The Way, you agree to the following:

  • You consent to receive SMS messages at the mobile number you provide.

  • Messages are service-related and may include program communication, reminders, and updates.

  • Consent is not required to receive services and is not a condition of participation.

  • Message frequency varies.

  • Message and data rates may apply.

  • Mobile carriers are not responsible for delayed or undelivered messages.

  • You may opt out at any time by replying STOP.

  • After opting out, you may re-opt in by providing consent again.